Prohibited Items

Please read this page in full before you ship anything to us. Once a parcel is on its way, problems are far more costly to sort out — and any cost falls on you.

This list may change as carrier rules and applicable law change. The version in effect on the day you ship is the one that applies.

This list is not exhaustive. The carrier's (FedEx, UPS, DHL) current published rules, and applicable US federal and state law, always control. Where this page and those rules conflict, the carrier's rules and the law govern.

1. Never accepted

We do not receive, hold, or forward the items below. If one arrives at the warehouse anyway, you must choose to have it returned, redirected, or destroyed, at your own cost.

Hazardous & flammable materials

Lithium batteries or battery packs shipped loose or separately, power banks
Alcohol, perfume, essential oils, nail polish and remover, paint, thinner, lighter fluid
Aerosols: hairspray, sunscreen spray, insecticide, fire extinguishers, compressed gas canisters
Matches, lighters, fireworks, gunpowder
Strong acids or bases, strong oxidizers, corrosive liquids
Magnetic materials exceeding carrier limits

Weapons & controlled devices

Firearms, firearm parts, magazines, ammunition, primers
Replica or toy guns (including airsoft and BB guns)
Crossbows, bows, restricted knives, butterfly knives, batons
Pepper spray, stun guns
Military equipment, body armor materials

Controlled substances & medication

Drugs and any illegal substances
Cannabis and any cannabis product, including CBD, seeds and related paraphernalia (regardless of the origin state's law)
Prescription drugs, injectable medication, narcotics and psychiatric medication
E-cigarettes, vape pods, e-liquid, heat-not-burn devices
Tobacco products, cigars, shisha
Weight-loss or enhancement drugs not FDA-approved, supplements of unclear origin

Personal care, wellness & electronics

Cosmetics and skincare (creams, powders, non-flammable liquids included)
Supplements, vitamins, dietary products
Food, beverages, tea, snacks
Any electronics other than Apple phones and tablets, including laptops, cameras, headphones, smart-home devices
Any device with a built-in battery, other than Apple phones and tablets

These aren't illegal — our partner warehouse simply doesn't handle them today. We'll revisit this once we operate our own facility.

Animals, plants & biological material

Live animals, insects, live plants
Seeds, soil, saplings, cut flowers
Raw meat, poultry, eggs, dairy, seafood
Endangered-species products: ivory, rhino horn, tortoiseshell, pangolin scales, certain rosewoods
Human remains, ashes, organs, blood, biological samples
Medical waste, used medical devices

Infringing or unlawful content

Counterfeit or replica goods
Pirated discs, books, software
Pornographic material
Publications prohibited by law

High-value & irreplaceable items

Cash, checks, money orders, negotiable securities
Gold or silver bullion, raw precious metals, loose diamonds or unset gemstones
Collectible coins, stamps, artwork, antiques
ID documents, passports, original driver's licenses, bank cards

Export-controlled items

Technology, software, or equipment controlled under ITAR / EAR
Dual-use technology products
Certain drones, thermal-imaging, or night-vision equipment
High-performance chips, semiconductor manufacturing equipment

Violating US export control law is a federal criminal matter, not something a refund can fix. These items often can't be identified by appearance alone — we rely on you to declare honestly.

2. Declare before shipping

The following are the only battery-powered devices we accept, along with cases that need extra information. You must tell us before shipping and get our confirmation — anything undeclared that arrives is treated under Section 1.

Category	Requirement
Apple iPhone Apple iPad	Must be factory-sealed or in complete original packaging; tell us the model and quantity. All other phone and tablet brands, and every laptop, camera or headphone, are not accepted.
Branded / luxury goods	Proof of purchase or a receipt is required, or it will be treated as counterfeit and refused
Oversized, overweight, or irregularly shaped parcels	Tell us the weight and dimensions in advance

3. Accepted, but at your own risk

We will accept the following, but we are not liable for damage to them:

Fragile items: glass, ceramics, porcelain, mirrors, screens
Parcels that arrive with packaging already broken, deformed, or damp
Items you ask us to unbox, de-package, or compress to save space
Damage to other items in the same box caused by a leak you already agreed to
Perishable or shelf-life-limited items that degrade while in storage
Any consequence of inaccurate declaration on your part

4. If we find a prohibited item

We stop consolidation immediately, isolate the item, and notify you
Within a set deadline, you choose: return to the original sender, forward to a US address, or authorize disposal — at your own cost
If you don't respond in time, we treat it as authorization to dispose of it, without further notice or compensation
For unlawful items, we reserve the right to report to law enforcement and cooperate with any investigation
If a prohibited item causes other items in the same box to be seized, destroyed, or fined, that loss is yours

5. About our intake record

When a parcel arrives, we log it item by item and check it against this list. This is a visual check and count — not authentication, not a quality inspection, not a lab test.

Passing intake does not mean an item is legal or shippable. You are fully responsible for the legality of what you send, the accuracy of your declaration, and the adequacy of its packaging.

If you need professional authentication or inspection, please arrange it yourself with a third party.

Not sure if something can be shipped? Ask us first — it's far cheaper than sorting it out after the fact.

info@lojow.co